Last Updated: 24-Mar-2026
1. Introduction
Welcome to TYDY.
By accessing or using our website and services (including bookings via website or WhatsApp), you agree to comply with and be bound by these Terms & Conditions.
If you do not agree, please do not use our services.
2. Services Offered
TYDY provides:
- Laundry and dry-cleaning services
- Pickup and delivery services
- Booking via WhatsApp
Service availability may vary depending on location.
3. User Responsibilities
By using our services, you agree to:
- Provide accurate personal and address details
- Ensure items handed over are suitable for washing/dry cleaning
- Inform us of special care instructions (if any)
We are not responsible for damage caused due to:
- Pre-existing garment issues
- Incorrect or missing care instructions
4. Orders & Booking
a. Order Confirmation
- Orders are confirmed via website or WhatsApp
- TYDY reserves the right to accept or reject any order
b. Pickup & Delivery
- Customers must be available at scheduled time
- Delays may occur due to unforeseen circumstances
5. Pricing & Payments
- Prices are based on garment type and service selected
- Final pricing may vary after inspection
- Payment must be made via:
- UPI / Online payment
- Cash (if applicable)
TYDY reserves the right to change pricing at any time.
6. Cancellations & Modifications
- Orders can be cancelled before pickup
- Cancellation after pickup may incur charges
- Changes in order must be communicated promptly
7. Liability & Damage Policy
While we take utmost care:
- TYDY is not liable for:
- Normal wear and tear
- Color fading or shrinkage
- Damage due to weak fabric
Compensation (if applicable):
- Limited to a maximum of 5–10 times the service charge of that item
- No compensation without valid proof of claim
8. Lost Items
- Any missing item must be reported within 24 hours of delivery
- Claims after this period may not be accepted
9. Turnaround Time
- Estimated delivery timelines will be communicated
- Delays may occur due to:
- Weather
- Operational issues
- High demand
10. Prohibited Items
Customers must not submit:
- Cash, jewelry, or valuables
- Hazardous or flammable materials
TYDY is not responsible for loss of such items.
11. WhatsApp Communication
By contacting us on WhatsApp:
- You agree to receive service-related updates
- Promotional messages will only be sent with consent
12. Privacy
Your data is handled as per our Privacy Policy.
We do not sell your personal data.
13. Service Refusal
TYDY reserves the right to refuse service:
- If items are unsafe to handle
- In case of misuse or abusive behavior
14. Limitation of Liability
TYDY’s total liability shall not exceed:
👉 The value defined in the damage policy section
We are not liable for indirect or consequential losses.
15. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to jurisdiction of Kochi, Kerala courts.
16. Changes to Terms
We may update these Terms at any time.
Continued use of the service implies acceptance of updated terms.
17. Contact Us
TYDY
📞 +91 8590291351
📧 tydy@gmail.com
