Last Updated: 24-Mar-2026
At TYDY Laundry Services, we strive to provide the best possible service experience. This policy outlines the terms for cancellations, refunds, and service-related issues.
1. Order Cancellation
- Cancellations are allowed only before pickup of laundry items.
- Once the order has been picked up, cancellation requests will not be accepted.
- To cancel an order, customers must inform us via:
- Phone call
TYDY reserves the right to accept or reject cancellation requests based on service status.
2. Order Modifications
- Changes to orders (items, address, timing) must be requested before pickup.
- Once processing has started, modifications may not be possible.
3. Refund Policy
Refunds will be considered only in the following cases:
a. Service Not Delivered
- If pickup or delivery is not completed due to our fault
b. Damaged Garments
- If an item is damaged due to our handling
c. Lost Items
- If any garment is lost during processing
4. Refund Conditions
- Issues must be reported within 24 hours of delivery
- Claims after this period may not be accepted
- TYDY will inspect and verify the complaint before approving refunds
5. Refund Amount
- Refund/compensation will be limited to:
👉 Maximum 5–10 times the service charge of the affected item - No compensation for:
- Normal wear and tear
- Color fading or shrinkage
- Pre-existing damage
6. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Delay due to unforeseen circumstances (weather, traffic, etc.)
- Customer not available at pickup/delivery time
- Incorrect or missing garment care instructions
- Minor variations in cleaning results
7. Refund Processing Time
- Approved refunds will be processed within 3–5 business days
- Amount will be credited via:
- Original payment method
- UPI / bank transfer
8. Contact for Support
For cancellations or refund requests, contact:
TYDY Laundry Services
đź“ž +91 8590291351
📧 tydy@gmail.com
