Last Updated: 24-Mar-2026
1. Introduction
Welcome to TYDY. We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including booking via WhatsApp and other digital platforms.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect the following information:
- Name
- Phone number
- Address (pickup & delivery)
- Email address (if provided)
b. Service Information
- Laundry preferences
- Order details
- Pickup and delivery schedules
c. WhatsApp Data (Important)
When you interact with us via WhatsApp:
- Messages you send
- Contact number
- Order details shared via chat
This data is collected through WhatsApp Business API to facilitate bookings and customer support.
d. Technical Data
- IP address
- Browser type
- Device information
- Website usage data (cookies)
3. How We Use Your Information
We use your data to:
- Process laundry bookings
- Schedule pickups and deliveries
- Communicate order updates via WhatsApp/SMS/calls
- Provide customer support
- Improve our services
- Send offers and updates (if opted in)
4. WhatsApp Communication Policy
By contacting us on WhatsApp, you:
- Consent to receive transactional messages (order updates, confirmations)
- May receive promotional messages (only if you opt-in)
We do not sell or share your WhatsApp data with third parties for marketing.
5. Sharing of Information
We may share your data with:
- Delivery partners / agents
- Payment service providers
- Technology service providers
We do not sell your personal data.
6. Data Security
We implement appropriate security measures to protect your data from:
- Unauthorized access
- Data breaches
- Misuse
However, no system is 100% secure.
7. Data Retention
We retain your data:
- As long as required for service delivery
- For legal or compliance purposes
8. Your Rights
You have the right to:
- Access your data
- Request correction
- Request deletion
- Opt-out of marketing messages
To exercise your rights, contact us at: [your email]
9. Cookies Policy
We use cookies to:
- Improve website functionality
- Analyze traffic
- Enhance user experience
You can disable cookies via browser settings.
10. Third-Party Services
We may use third-party services (e.g., payment gateways, WhatsApp API providers).
These platforms have their own privacy policies.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page.
13. Contact Us
TYDY
đź“ž +91 8590291351
📧 tydy@gmail.com
